DEFECTIVE MERCHANDISE:   Defective items are warrantied by the manufacturer and must be returned to them for repair or replacement. Contact us at 1-714-617-7810 for their phone number.

DAMAGED MERCHANDISE IN SHIPMENT: Contact the Carrier we used at once if damaged.  . Do Not send merchandise back to us. (This may cancel any claim you have.) Contact us at 1-714-617-7810 for their phone number.

RETURN MERCHANDISE: Call Customer Service, 1-714-617-7810, for a Return Authorization Number Print this number on the OUTSIDE of your return package. Enclose a copy of your invoice or invoice number on invoice. Return merchandise in its original container. IT MUST BE UNUSED and still in the wrapper. We cannot accept used merchandise. Send insured to: BATS UNLIMITED 2852-A Walnut ave Tustin CA 92780. There may be a restocking charge of up to 20%. ( If Our fault...NO Charge! )

NON-RETURNABLE ITEMS: The following merchandise MAY NOT BE RETURNED: Items ordered 20 days of invoice date, discontinued items, special order items.