If you are dissatisfied with your order, you can return your items for a prompt refund or exchange AS LONG AS IT HAS NOT BEEN USED AND IN THE WRAPPER. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges along with credit card fee are not refundable. On average it's $20. If you have an exchange for the same dollar amount as the original purchase, you will have to pay $15 for shipping and handling back out to you. Please mail your package in a prepaid, insured, traceable method to the address below.